Rules for Adding Customer Requests

Attention! Requests must be added during the booking process before clicking the button “Tour selected, please book”.

To add tourists’ accommodation requests for the hotel, these requests must be specified directly at the moment of creating the booking request, before a reference number is assigned to it.
Sending requests to the hotel that are written as a comment in the booking request after clicking the “Tour selected, please book” button may be refused, depending on the booking rules of the selected destination. Requests sent as a comment after booking are less likely to be taken into account by the hotel.

To add tourists’ requests when creating a booking request, please follow this algorithm:

Select the desired tour and click the “Buy” button.

You will be redirected to the booking request creation page.

Enter the tourists’ details and click the “Save” button.

Without clicking the “Tour selected, please book” button, click the “Hotel requests” link located in the booking request in the “Accommodation” section.

In the pop-up window, select the required requests for each room, check the appropriate boxes, and click the “Save” button. Close the pop-up window.

Click the “Tour selected, please book” button in the main booking request window.